Razer Blade 14 (2023)

OldSanJuan · 07-04-2023, 01:06 AM

Just installed ubuntu 23.04, and don't have sound coming from my system.

Some useful information if necessary.
inxi -Fxz

Code:

System:
  Kernel: 6.4.0-060400-generic arch: x86_64 bits: 64 compiler: N/A
    Desktop: GNOME v: 44.2 Distro: Ubuntu 23.04 (Lunar Lobster)
Machine:
  Type: Laptop System: Razer product: Blade 14 - RZ09-0482 v: 9.04
    serial: <superuser required>
  Mobo: N/A model: PI490 v: 4 serial: <superuser required> UEFI: Razer
    v: 1.06 date: 05/15/2023
Battery:
  ID-1: BAT0 charge: 56.9 Wh (78.7%) condition: 72.3/68.1 Wh (106.2%)
    volts: 16.0 min: 15.4 model: Razer Blade status: discharging
CPU:
  Info: 8-core model: AMD Ryzen 9 7940HS w/ Radeon 780M Graphics bits: 64
    type: MT MCP arch: Zen 4 rev: 1 cache: L1: 512 KiB L2: 8 MiB L3: 16 MiB
  Speed (MHz): avg: 2023 high: 4000 min/max: 1600/6844 boost: enabled cores:
    1: 1397 2: 1600 3: 1600 4: 4000 5: 1600 6: 4000 7: 1582 8: 4000 9: 1600
    10: 1600 11: 1600 12: 1600 13: 1600 14: 1600 15: 1600 16: 1397
    bogomips: 127755
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: NVIDIA AD107M [GeForce RTX 4060 Max-Q / Mobile]
    vendor: Razer USA GN21-X4 driver: nvidia v: 535.54.03 bus-ID: 01:00.0
  Device-2: AMD Phoenix1 vendor: Razer USA Phoenix driver: amdgpu v: kernel
    arch: RDNA-3 bus-ID: 65:00.0 temp: 36.0 C
  Device-3: IMC Networks Integrated RGB Camera type: USB driver: uvcvideo
    bus-ID: 3-1:2
  Display: x11 server: X.Org v: 1.21.1.7 with: Xwayland v: 22.1.8 driver: X:
    loaded: amdgpu,nvidia unloaded: fbdev,modesetting,nouveau,radeon,vesa
    dri: radeonsi gpu: amdgpu resolution: 3408x2130~240Hz
  API: OpenGL v: 4.6 Mesa 23.0.2 renderer: AMD Radeon Graphics (gfx1103_r1
    LLVM 15.0.7 DRM 3.52 6.4.0-060400-generic) direct-render: Yes
Audio:
  Device-1: NVIDIA vendor: Razer USA driver: snd_hda_intel v: kernel
    bus-ID: 01:00.1
  Device-2: AMD Rembrandt Radeon High Definition Audio vendor: Razer USA
    driver: snd_hda_intel v: kernel bus-ID: 65:00.1
  Device-3: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Razer USA
    driver: snd_pci_ps v: kernel bus-ID: 65:00.5
  Device-4: AMD Family 17h/19h HD Audio vendor: Razer USA
    driver: snd_hda_intel v: kernel bus-ID: 65:00.6
  Sound API: ALSA v: k6.4.0-060400-generic running: yes
  Sound Server-1: PulseAudio v: 16.1 running: no
  Sound Server-2: PipeWire v: 0.3.65 running: yes
Network:
  Device-1: Qualcomm QCNFA765 Wireless Network Adapter vendor: Lite-On
    driver: ath11k_pci v: kernel bus-ID: 03:00.0
  IF: wlp3s0 state: up mac: <filter>
Bluetooth:
  Device-1: Lite-On type: USB driver: btusb v: 0.8 bus-ID: 1-5:3
  Report: hciconfig ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
Drives:
  Local Storage: total: 1.82 TiB used: 95.38 GiB (5.1%)
  ID-1: /dev/nvme0n1 vendor: Western Digital model: WD BLACK SN850X 2000GB
    size: 1.82 TiB temp: 34.9 C
Partition:
  ID-1: / size: 479.55 GiB used: 95.33 GiB (19.9%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 99.2 MiB used: 54.1 MiB (54.6%) fs: vfat
    dev: /dev/nvme0n1p3
Swap:
  ID-1: swap-1 type: file size: 76 GiB used: 0 KiB (0.0%) file: /swap.img
Sensors:
  System Temperatures: cpu: 42.1 C mobo: N/A gpu: amdgpu temp: 36.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 432 Uptime: 48m Memory: 62.01 GiB used: 5.61 GiB (9.0%)
  Init: systemd target: graphical (5) Compilers: gcc: 12.2.0 Packages: 2181
  Shell: Bash v: 5.2.15 inxi: 3.3.25

I tried using Pulse Audio to adjust which device is which, and I've set it up as the following.

https://imgur.com/NXCW3sn

I've been racking my brain how to resolve this.

GlennsPref · 07-04-2023, 07:14 PM

Hi, Welcome to LQ.

From that pic, I think you need to pick one, ...rembrandt-(...)-AMD or hda-nvidia.

reboot and see how you go.

You may not need to blacklist the module you don't want in use.

goumba · 07-05-2023, 09:19 AM

It looks like both are using the snd_hda_intel driver. Check your dmesg log, see if there are any messages about missing firmware. I have devices that just won't show at all without firmware, others with a detected device but no sound, and yet others that only output from half the speakers.

kopax · 07-06-2023, 03:33 AM

Hi OldSanJuan, linux user here.

What you did (install Ubuntu) voided the warranty.

Like many, what you are doing is what we can't affoard.

For this reason, I am willing to help you get your setup configured, in exchange of sharing your linux experience with this new laptop.

Does it worth it to run on linux ? Can it handle work ? How is the compatibility with linux system ?

Those are questions where you will have answers.

Thanks for sharing !

OldSanJuan · 07-06-2023, 11:47 PM

Hmm no firmware issues from what I can see. And using the only setting available (pro audio) for the other options doesn't do anything.

I did boot into the install iso, and sound also doesn't work there. Let me try a LTS version of Ubuntu and see if that works