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Hello Computersavvy,
Thanks for your directions, however it looks like I did not run hp-setup correctly.....
Processing triggers for libc-bin (2.27-3ubuntu1.4) ...
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for dbus (1.12.2-1ubuntu1.2) ...
Processing triggers for mime-support (3.60ubuntu1) ...
master@hal:~$ hp-setup
Traceback (most recent call last):
File "/usr/bin/hp-setup", line 48, in <module>
from base import device, utils, tui, models, module, services, os_utils
File "/usr/share/hplip/base/device.py", line 42, in <module>
from . import status
File "/usr/share/hplip/base/status.py", line 50, in <module>
import hpmudext
ImportError: /usr/lib/python2.7/dist-packages/hpmudext.so: undefined symbol: ipAddressBuff
master@hal:~$
That indicates that hp-setup was likely run without installing hplip-gui first. That is a must, and you do not say it was installed.
Another very real problem appears that you are running python 2.7. I believe the latest hplip uses python 3, and the install of hplip-gui for me installs several dependencies of python3 and qt5 packages.
Maybe you need to do a full upgrade.
sudo apt update
sudo apt upgrade
sudo apt install hplip-gui
then try hp-setup again.
You need to use sudo because /etc/ requires root privileges.
Have you verified the contents of your cupsd.conf file yet?However, before making any changes verify the contents of your /etc/cups/cupsd.conf file.
Is it one line or a bunch?
Thanks you for the suggestions. I finally was able to enter localhost:631 and installed my printer. I have already printed some pages. However I need to fix the printer itself because it is missing every other line.
I really appreciate your help.
Best regards
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