Common Enterprise IT Services

kstan · 02-08-2007, 07:17 PM

Hi All,
I come from a manufacturing company(with 800++ employee) and willing to discuss with all LQ members what common services will be provide to users(I try to figure out what I less in my planning).

In my company, what I doing now is(or going to do):-

Quote:

Application Level
ERP
SPC(Statistical process control)
Document Control (version control)
Centralize File sharing
Web Conferencing
Email
Group ware
Payroll/Time Management System
CCTV
Remote Desktop

Quote:

Network Layer
IPSEC/SSL
VPN
VLAN
Firewall/DMZ
WIFI

Quote:

Desktop
Ms Office
Openoffice
video processing
CAD/CAM

Quote:

Others
Training (for common application like office, video process, cad/cam)
Email Backup Services (FTP services for users to backup email datafile)
Database/File backup services
Help Desk
SMS

So, can somebody advise me what others recommended IT services I can give to users

?

Regards,
Ks

gilead · 02-10-2007, 05:00 AM

Quote:

Originally Posted by kstan

So, can somebody advise me what others recommended IT services I can give to users

?

I wish you good luck, but I'd suggest you be careful about offering too much to your users. You have a limited number of hours in the day and your users will want you to provide quality - it would be better to ask the users what they need and then to prioritise the tasks so the most important tasks get done first...

kstan · 02-10-2007, 08:38 AM

Hi gilead,

What you mentioned is correct, however I am wondering how IT/MIS in a company can help user increase their productivity? What services to offer and how to offer?
This part is my concern most.

Regards,
Ks