My printer is not working after upgrading to Ubuntu 18.04.1

Gins · 10-11-2018, 03:03 PM

Hi
My Ubuntu worked fine. The system asked me to upgrade to the latest version. I obliged and upgraded to 18.04.1 . Now I run Ubuntu 18.04.1 LTS.
Everything works fine except the printer. it worked fine all the time. I wrote letters using the word processor and printed.

My printer is Epson XP 247. I looked at Settings and the devices. I connected the printer and switched on the power. It recognized the printer. I installed it.

I can't print. Simply it does not recognize. I write a letter using the word processor. I can't print it. The printer is dead although I installed it.

i connect the printer using the USB.

What is the problem? There are always untoward incidents when you upgrade. I upgraded my Ubuntu because it asked me to do so.

Please help me.

......................................................
http://download.ebz.epson.net/dsc/se...h/searchModule
I tried the above. It drew a blank. It asked the name of the printer and the operating system. I gave EPSON XP 247 and Linux. I read 'previous 20 items' and 'next 20 items' . Those are dead.

sevendogsbsd · 10-12-2018, 07:29 AM

Let me take a look at this after work - we are in very different time zones so I'll post back a few suggestions in a few hours.

Gins · 10-12-2018, 09:19 AM

Thanks sevendogsbsd
Yes, I live in the EU.'
I am eagerly waiting for your thoughts.

sevendogsbsd · 10-13-2018, 10:30 AM

Sorry took so long, working on a FreeBSD server...

So, since Ubuntu successfully configured your printer once, it should still work. Open a browser and type in the addressbar:

Code:

127.0.0.1:631

and enter your username and password. This SHOULD work to bring up the cups web interface so you can see if it shows your printer. Not typing this from Linux so can't see what the interface looks like: should be a "printers" tab and an "administration" tab. At this point, just want to see if it lists your printer.

Gins · 10-13-2018, 12:25 PM

Thanks for the post. I did not work. Maybe this is for HP printers.
I wrote 127.0.0:631 on the address bar. I got some strange result.

My printer is Epson XP-247

Even the following did not work.
127.0.0.631

sevendogsbsd · 10-13-2018, 12:53 PM

This is the CUPS (print system) web interface. Not sure if this is disabled on Ubuntu 18 - it's for all printers, not just HP.

OK, I found this thread with the exact same issue you are having. https://www.linuxquestions.org/quest...-a-4175599542/

Go here http://download.ebz.epson.net/dsc/se...h/searchModule, search for your printer: search for "xp-247" and use "Linux" as the OS. Next, click the "Download" button for this driver: ESC/P-R Driver (generic driver)

Next, scroll to the bottom of the next page and click "Accept". The page "extends" at the bottom and gives you a list of drivers. If you have a newer (64 bit) computer (last 10 years), download this file: epson-inkjet-printer-escpr_1.6.30-1lsb3.2_amd64.deb

There are specific instructions on this page for Ubuntu (run this in a terminal):

Code:

Ubuntu:
# apt-get install lsb

After that, you should be able to double click on the ".deb" file you downloaded and it will install. If not, do this:

Code:

dpkg -i /path to the deb file you downloaded

from a terminal, once you have changed directory in the terminal to where you downloaded the file.

Now, theoretically, you should be able to install your printer again via the Ubuntu settings dialog for printers.

Hope this helps - apologize if anything doesn't work, this is going off web research and previous experience from memory.

If any Ubuntu users out there have better instructions, please chime in.

Gins · 10-13-2018, 01:31 PM

Thanks sevendogsbsd for taking time to write a long reply.

1) apt-get install lsb (THIS WORKED FINE.)
---------------------------------------------------------------------------------------------------------------

2) Go here http://download.ebz.epson.net/dsc/se...h/searchModule, search for your printer: search for "xp-247" and use "Linux" as the OS. Next, click the "Download" button for this driver: ESC/P-R Driver (generic driver)
{I found the following.}

XP-243 245 247 … Printer Driver Linux 1.6.30 ESC/P-R Driver (generic driver) All languages 09-28-2018

(THIS WORKED FINE.)
-----------------------------------------------------------------------------------------------------------------

3) root@Nissanka:/home/nissanka/Downloads# dpkg -i epson-inkjet-printer-escpr_1.4.1-1lsb3.2_amd64.deb
(Reading database ... 235454 files and directories currently installed.)
Preparing to unpack epson-inkjet-printer-escpr_1.4.1-1lsb3.2_amd64.deb ...
Unpacking epson-inkjet-printer-escpr (1.4.1-1lsb3.2) over (1.4.1-1lsb3.2) ...
Setting up epson-inkjet-printer-escpr (1.4.1-1lsb3.2) ...
Processing triggers for libc-bin (2.27-3ubuntu1) ...
root@Nissanka:/home/nissanka/Downloads#
( THIS WORKED FINE TOO.)

However, my printer does not work. The message I get is 'printing stopped'.

Printer stat : Idle - Filter failed

sevendogsbsd · 10-13-2018, 02:35 PM

Just a wild guess...can you run

Code:

apt search cups-filters

(I believe that is the syntax) and see what the result is? If it is not installed, can you install it by doing

Code:

apt install cups-filters

Also, you will probably have to do this:

Code:

sudo systemctl restart cups.service

Let me know if that works.

Gins · 10-13-2018, 03:34 PM

Thanks sevendogsbsd
Now it is late here. I must go to work tomorrow early in the morning.
I must sleep now. I will give a try tomorrow and let you know.

sevendogsbsd · 10-14-2018, 10:54 AM

Quote:

Originally Posted by Gins

Thanks sevendogsbsd
Now it is late here. I must go to work tomorrow early in the morning.
I must sleep now. I will give a try tomorrow and let you know.

I would do this first to see if the changes you made just work:

Code:

sudo systemctl restart cups.service

hazel · 10-14-2018, 11:51 AM

Quote:

Originally Posted by Gins

Thanks for the post. I did not work. Maybe this is for HP printers.
I wrote 127.0.0:631 on the address bar. I got some strange result.

My printer is Epson XP-247

Even the following did not work.
127.0.0.631

Just out of interest. The correct syntax for an address like this is ip_address:port or host:port. The ip address consists of four numeric elements, not three, separated by dots, so your 127.0.0 is not valid. You need 127.0.0.1 or the name localhost. I always use localhost:631 because it's easier to type.

Once you have the cups page up in your browser, you will need some kind of administrative password to register your printer, if it is not already registered. Since you are using Ubuntu, which gives you full sudo rights, you should use your own password.

sevendogsbsd · 10-14-2018, 01:03 PM

I wasn't clear whether the OP restarted CUPS or the computer so also added the restart procedure.

I totally missed the OP missed the 4th octet in the IP - good catch Hazel!

Gins · 10-15-2018, 09:54 AM

root@Nissanka:/home/nissanka# apt search cups-filters
Sorting... Done
Full Text Search... Done
cups-filters/bionic,now 1.20.2-0ubuntu3 amd64 [installed]
OpenPrinting CUPS Filters - Main Package

cups-filters-core-drivers/bionic,now 1.20.2-0ubuntu3 amd64 [installed,automatic]
OpenPrinting CUPS Filters - Driverless printing

printer-driver-hpijs/bionic 3.17.10+repack0-5 amd64
HP Linux Printing and Imaging - printer driver (hpijs)

N: Ignoring file 'jockey.txt' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
root@Nissanka:/home/nissanka#
--------------------------------------------------------------------------

root@Nissanka:/home/nissanka# sudo systemctl restart cups.service
root@Nissanka:/home/nissanka#

root@Nissanka:/home/nissanka# apt install cups-filters
Reading package lists... Done
Building dependency tree
Reading state information... Done
cups-filters is already the newest version (1.20.2-0ubuntu3).
The following packages were automatically installed and are no longer required:
app-install-data apt-xapian-index gconf-service gconf-service-backend gconf2
gconf2-common kdelibs5-data libart-2.0-2 libatkmm-1.6-1v5 libattica0.4
libbonobo2-0 libbonobo2-common libbonoboui2-0 libbonoboui2-common
libcairomm-1.0-1v5 libdlrestrictions1 libflac++6v5 libgconf-2-4 libglade2-0
libgnome-2-0 libgnome-keyring-common libgnome-keyring0 libgnome2-common
libgnomecanvas2-0 libgnomecanvas2-common libgnomeui-0 libgnomeui-common
libgnomevfs2-0 libgnomevfs2-common libgtkmm-3.0-1v5 libidl-2-0 libkcmutils4
libkde3support4 libkdecore5 libkdeui5 libkio5 libkparts4 libkpty4
libmusicbrainz5cc2v5 liborbit-2-0 liborbit2 libpangomm-1.4-1v5 libphonon4
libqt4-designer libqt4-help libqt4-opengl libqt4-qt3support
libqt4-scripttools libqt4-svg libqt4-test libqtassistantclient4 libsolid4
libstreamanalyzer0v5 libstreams0v5 phonon phonon-backend-gstreamer
phonon-backend-gstreamer-common python-aptdaemon
python-aptdaemon.gtk3widgets python-attr python-automat python-bs4
python-chardet python-click python-colorama python-constantly python-cups
python-debian python-defer python-dirspec python-gconf python-glade2
python-gnome2 python-html5lib python-hyperlink python-incremental
python-lxml python-olefile python-openssl python-pam python-pil
python-piston-mini-client python-pyorbit python-qt4 python-qt4-dbus
python-serial python-sip python-twisted-bin python-webencodings
python-xapian python3-piston-mini-client python3-xapian
software-center-aptdaemon-plugins
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
N: Ignoring file 'jockey.txt' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
root@Nissanka:/home/nissanka#

sevendogsbsd · 10-15-2018, 09:55 AM

so...did it work, can you see the printer in the Ubuntu print set up dialog and can you print?

Gins · 10-15-2018, 10:02 AM

I opened the word processor and tried to print. I go the same old message, which was 'printing stopped'.
I looked at the printer configuration. It says 'Filter failed'.
------------------------------------------
The following did not work.
root@Nissanka:/home/nissanka# 127.0.0.1
127.0.0.1: command not found
root@Nissanka:/home/nissanka#

----------------------------------------
root@Nissanka:/home/nissanka# localhost
localhost: command not found
root@Nissanka:/home/nissanka#

----------------------

I removed the printer and reinstalled.
Description: EPSON XP-243 245 247 Series
Device URI: usb://EPSON/XP-243%20245%20247%20Series?serial=583251433033313342&interface=1
Make and model: EPSON XP-243 245 247 Series , Epson Inkjet Printer Driver (ESC/P-R) for Linux
Printer stat: Idle