I believe this is a direct change imposed upon Red Hat from IBM. When I was there, IBM was moving all of its development processes to Jira. It is OK, but creating requests are loaded with required bureaucratic settings.
When I had to create a Jira Request, it was impossible to select the correct items from the many multiples of popups we are required to set before saving, same for my users. Most of the time I failed and to get it correct after days of trying.
So in many cases, I started working around Jira with my users just to get their issues corrected quickly, I just made sure I kept in contact with them.
Good luck to RHEL Customers
And a note, so much for Red Hat using open solutions.
