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Try one of the other terminals then. Which distro is on the client? The repository should have a better selection than just PuTTY. e.g. ROXterm, Konsole, Guake, Terminator, Terminology, Tilix, and many others. They'll have scroll back.
I was finally able to solve my problem. After working with Cpanel support, and they couldn't solve it, I contacted Godaddy. The person I spoke to knew of this issue and within 15 minutes had an admin fix it. They made some changes to security that was causing me not to connect.
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