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Old 07-28-2015, 07:45 AM   #1
mahendra13
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Unhappy what is about process ,escalation,notifications while handling a ticket in linux ??


hai folks


what is about process ,escalation,notifications while handling a ticket in linux ??

i want to know the methodology of the SLA time support for incoming tickets in any ticketing tools??




thanks in advance
mahi...
 
Old 07-28-2015, 11:44 AM   #2
dugan
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That's set by each company. There's no standard.

By SLA you meant this, right?

https://en.wikipedia.org/wiki/Service-level_agreement

Last edited by dugan; 07-28-2015 at 11:46 AM.
 
Old 07-28-2015, 11:53 AM   #3
schneidz
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Welcome to LQ! We'd very much like to help, but your current thread makes that difficult. Please visit http://www.linuxquestions.org/questi...#faq_lqwelcome for some additional information on how you can help us help you. If you have any questions or need additional clarification, just let us know.
 
  


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