wherever the pointer/cursor goes, a popup menu comes on and disables the keyboard. half the time some command on the popup menu gets activated. the only way for me for me to type is to press the left-button on the mouse while typing. any advice will be greatly appreciated. f.y.i.: this tower was built to my specifications by a computer tech. this machine has been in operation for ~1 year.





System: Host: sheap Kernel: 4.15.0-66-generic x86_64 bits: 64 compiler: gcc v: 7.4.0
Desktop: Cinnamon 4.0.10 wm: muffin dm: LightDM Distro: Linux Mint 19.1 Tessa
base: Ubuntu 18.04 bionic
Machine: Type: Desktop Mobo: ASRock model: AB350 Pro4 serial: <filter>
UEFI [Legacy]: American Megatrends v: P4.60 date: 01/15/2018
CPU: Topology: Quad Core model: AMD Ryzen 3 1300X bits: 64 type: MCP arch: Zen rev: 1
L2 cache: 2048 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 27943
Speed: 1375 MHz min/max: 1550/3500 MHz Core speeds (MHz): 1: 1375 2: 1375 3: 1375
4: 1375
Graphics: Device-1: AMD Caicos PRO [Radeon HD 7450] vendor: Micro-Star MSI driver: radeon
v: kernel bus ID: 26:00.0 chip ID: 1002:677b
Display: x11 server: X.Org 1.19.6 driver: ati,radeon unloaded: fbdev,modesetting,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: AMD CAICOS (DRM 2.50.0 / 4.15.0-66-generic LLVM 8.0.0)
v: 3.3 Mesa 19.0.8 compat-v: 3.1 direct render: Yes
Audio: Device-1: AMD Family 17h HD Audio vendor: ASRock driver: snd_hda_intel v: kernel
bus ID: 28:00.3 chip ID: 1022:1457
Sound Server: ALSA v: k4.15.0-66-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASRock
driver: r8169 v: 2.3LK-NAPI port: d000 bus ID: 25:00.0 chip ID: 10ec:8168
IF: enp37s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: Local Storage: total: 1.36 TiB used: 312.05 GiB (22.3%)
ID-1: /dev/sda vendor: Hitachi model: HUA722010CLA330 size: 931.51 GiB speed: 3.0 Gb/s
serial: <filter>
ID-2: /dev/sdb vendor: Crucial model: CT500MX500SSD1 size: 465.76 GiB speed: 6.0 Gb/s
serial: <filter>
Partition: ID-1: / size: 915.89 GiB used: 86.83 GiB (9.5%) fs: ext4 dev: /dev/sda1
Sensors: System Temperatures: cpu: 33.6 C mobo: N/A gpu: radeon temp: 38 C
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list
1: deb http: //dl.google.com/linux/earth/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-dbgsym-repositories.list
1: deb http: //ddebs.ubuntu.com bionic main restricted universe multiverse
2: deb http: //ddebs.ubuntu.com bionic-updates main restricted universe multiverse
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //mirrors.advancedhosters.com/linuxmint/packages tessa main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ bionic partner
Active apt repos in: /etc/apt/sources.list.d/official-source-repositories.list
1: deb-src http: //mirrors.advancedhosters.com/linuxmint/packages tessa main upstream import backport
2: deb-src http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb-src http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb-src http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb-src http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb-src http: //archive.canonical.com/ubuntu/ bionic partner
Active apt repos in: /etc/apt/sources.list.d/rvm-smplayer-bionic.list
1: deb http: //ppa.launchpad.net/rvm/smplayer/ubuntu bionic main
2: deb-src http: //ppa.launchpad.net/rvm/smplayer/ubuntu bionic main
Info: Processes: 226 Uptime: 44m Memory: 19.60 GiB used: 4.62 GiB (23.6%) Init: systemd
v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Client: Unknown python3.6 client
inxi: 3.0.27

Have you tried with a different mouse/keyboard?

1 members found this post helpful.

ondoho―

Thank you for the courtesy of your reply; the computer technician had originally set my system up with a wireless Logitech keyboard & mouse. I replaced the mouse with a cabled Insignia mouse (model #NS-PNMW319 | s/n: 18G16A004771) that I already had because I distrust all things wireless ― but I never got around to getting the cabled keyboard.

So I pulled out the Logitech wireless and turned it on ― I had never removed the battery ― and at the moment it seems to be working properly. Very strange. This has, in fact, happened before; but, previously, I was always able to do something to resolve the issue. I'll wait twenty-four (24) hours before labelling this as [SOLVED].

Are you sure the mouse you were given was set up the right way? You would get these pop-ups if you were using a left-handed mouse right-handedly (or the reverse).

1 members found this post helpful.

hazel―

I believe that the cabled mouse was correctly setup; in order to further this experiment, I disconnected the cabled mouse. I freely admit that I am utterly clueless about this behavior; I have no idea as to why those pop-up menus were showing up and disabling the wireless keyboard at the same time.

If you now have a mouse that works properly, you can try popping up the menus deliberately. Move the mouse to places where you can remember a box popping up and right-click. See if anything pops up.

1 members found this post helpful.

Were the keyboard and mouse purchased together, with one USB dongle for both instead of one for each? If it's the former, something might just be bad. If it's the latter, the two dongles might be interfering with each other and/or the keyboard and mouse might be trying to talk to the wrong one.

1 members found this post helpful.

I would like to thank:

• ondoho
• hazel
• KeithE

for the courtesies of their responses.
What was popping up was the menu that would show up if you were to right-click the mouse. I do not know why the INSIGNIA mouse was suddenly doing this.

The computer tech. bought the keyboard, mouse and dongle as a single package; the dongle is in one of the USB ports in the back of the tower.