[SOLVED] USB printers don't print after upgrade

Shadow_7 · 11-13-2019, 04:12 PM

$ groups

lpadmin lets you administer the printer. "lp" lets you print. Assuming...

ferrari · 11-14-2019, 12:02 AM

I doubt that it is a permissions problem. That would be evident form the error_log.

John_Brass · 11-14-2019, 12:16 AM

Indeed, I was not in the "lp" group, just in the "lpadmin". I added but it did not help.

Shadow_7 · 11-14-2019, 08:10 AM

So driver, ppd, and config then... Does the printer function for other things (windows / self test pages / copying???). The first time I setup hplip (hpdeskjet BITD), there was nothing wrong with my config. I was missing pnm2ppa, AND my printer was OUT OF INK. Which the drivers do not / did not tell me at the time. Although it's an HP printer out of ink means below 30% or so...

John_Brass · 11-14-2019, 10:57 AM

Quote:

Originally Posted by Shadow_7

So driver, ppd, and config then... Does the printer function for other things (windows / self test pages / copying???). The first time I setup hplip (hpdeskjet BITD), there was nothing wrong with my config. I was missing pnm2ppa, AND my printer was OUT OF INK. Which the drivers do not / did not tell me at the time. Although it's an HP printer out of ink means below 30% or so...

As I mentioned in the introduction, both printers work perfectly from my laptop, which runs under the same OS, Linux Mint 18.3. The only difference between these two OSs is, that the laptop was installed from scratch (contained Windows from manufacturer), while the desktop was running under Mint 16 before (and used the printers correctly). When installing Mint 18.3 I kept the /home directory. which was on a separate partition. Other partitions (/, /boot) have been formatted and the system installed after. And of course there is a difference between laptop and desktop in the hardware. They use different USB controllers and internal bridges. But this was handled correctly under Mint 16 already. This is why I do not understand the error.

Thanks,

John

ferrari · 11-14-2019, 12:34 PM

Quote:

When installing Mint 18.3 I kept the /home directory. which was on a separate partition.

This won't be related to the problem at all, so not an issue.

For HPLIP related issues, you could use the 'hp-check' or 'hp-doctor' CLI utilities...
http://manpages.ubuntu.com/manpages/...p-check.1.html
http://manpages.ubuntu.com/manpages/...-doctor.1.html
https://developers.hp.com/hp-linux-i...roubleshooting

John_Brass · 11-14-2019, 03:47 PM

Quote:

Originally Posted by ferrari

This won't be related to the problem at all, so not an issue.

I hope so. But I am not sure about this (but I am not an expert). The /home directory contains local configuration files. Is it sure, the Mint installation has not applied dead configuration parameters from the old Mint 16 during the installation?

Quote:

Originally Posted by ferrari

For HPLIP related issues, you could use the 'hp-check' or 'hp-doctor' CLI utilities...

You mean for the HP printer? Because this does not refer to the Brother printer. Both are inoperative.

Thanks,

John

ferrari · 11-15-2019, 02:28 AM

Quote:

I hope so. But I am not sure about this (but I am not an expert). The /home directory contains local configuration files. Is it sure, the Mint installation has not applied dead configuration parameters from the old Mint 16 during the installation?

Anything in /home is specific to users, and nothing CUPS-related lives there.

Quote:

You mean for the HP printer? Because this does not refer to the Brother printer. Both are inoperative.

Yes, I get that, but the HPLIP utilities are a good place to start since they offer comprehensive checks about problems that may exist in your CUPS environment.

Shadow_7 · 11-15-2019, 08:39 AM

Have you tried a different USB port or a powered USB hub?

John_Brass · 11-16-2019, 12:06 AM

Quote:

Originally Posted by Shadow_7

Have you tried a different USB port or a powered USB hub?

Yes, of course. I've learned already, the cheap USB hubs don't connect correctly all peripherals. Brother did not work with one, HP, however, did. Raspberry worked only with the hub distributed by Raspberry, I tried four different ones. Now I used only motherboard USB ports, two different ones.

ferrari · 11-16-2019, 01:35 AM

Can you confirm the configured CUPS drivers (as per my request in post #6)

Code:

sudo egrep -i "name|model|filter" /etc/cups/ppd/*

Let's check that they are as expected for the printers concerned.

allend · 11-16-2019, 04:21 AM

For the Brother printer, it may be that the OP has installed a 64-bit version Mint 18, but has not installed the required ia32-libs, as specified in Pre-required Procedure (5) here.

John_Brass · 11-16-2019, 04:24 PM

Quote:

Originally Posted by ferrari

Can you confirm the configured CUPS drivers (as per my request in post #6)

Code:

sudo egrep -i "name|model|filter" /etc/cups/ppd/*

Let's check that they are as expected for the printers concerned.

Here is the output:

Code:

$ sudo egrep -i "name|model|filter" /etc/cups/ppd/*
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*PCFileName: "HLL2340D.PPD"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*cupsModelNumber:       72
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*cupsFilter:    "application/vnd.cups-postscript 0 brother_lpdwrapper_HLL2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*cupsFilter:    "application/vnd.cups-pdf 0 brother_lpdwrapper_HLL2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*ModelName: "HL-L2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*NickName: "Brother HL-L2340D for CUPS "
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:*ShortNickName: "Brother HL-L2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:     /devname (%disk0%) def 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:             devname exch 48 add 5 exch put 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:             devname devstatus { 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:     {(fonts/)AppendName exch pop mark exch
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:      {}=string filenameforall counttomark
/etc/cups/ppd/Brother_HL-L2340D_series.ppd:  }=string filenameforall
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*PCFileName: "HLL2340D.PPD"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*cupsModelNumber:       72
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*cupsFilter:    "application/vnd.cups-postscript 0 brother_lpdwrapper_HLL2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*cupsFilter:    "application/vnd.cups-pdf 0 brother_lpdwrapper_HLL2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*ModelName: "HL-L2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*NickName: "Brother HL-L2340D for CUPS "
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*ShortNickName: "Brother HL-L2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:   /devname (%disk0%) def 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:           devname exch 48 add 5 exch put 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:           devname devstatus { 
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:     {(fonts/)AppendName exch pop mark exch
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:      {}=string filenameforall counttomark
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:  }=string filenameforall
/etc/cups/ppd/HP_Officejet_6100.ppd:*PCFileName: "hp-officejet_6100.ppd"
/etc/cups/ppd/HP_Officejet_6100.ppd:*ModelName: "HP Officejet 6100"
/etc/cups/ppd/HP_Officejet_6100.ppd:*ShortNickName: "HP Officejet 6100"
/etc/cups/ppd/HP_Officejet_6100.ppd:*NickName: "HP Officejet 6100, hpcups 3.16.3"
/etc/cups/ppd/HP_Officejet_6100.ppd:*cupsModelNumber: 0
/etc/cups/ppd/HP_Officejet_6100.ppd:*cupsFilter: "application/vnd.cups-raster 0 hpcups"
/etc/cups/ppd/HP_Officejet_6100.ppd:*OpenUI *ColorModel/Output Mode: PickOne
/etc/cups/ppd/HP_Officejet_6100.ppd:*OrderDependency: 10 AnySetup *ColorModel
/etc/cups/ppd/HP_Officejet_6100.ppd:*DefaultColorModel: RGB
/etc/cups/ppd/HP_Officejet_6100.ppd:*ColorModel RGB/Color: "<</cupsColorSpace 17/cupsBitsPerColor 8/cupsRowStep 0>>setpagedevice"
/etc/cups/ppd/HP_Officejet_6100.ppd:*ColorModel CMYGray/High Quality Grayscale: "<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 1>>setpagedevice"
/etc/cups/ppd/HP_Officejet_6100.ppd:*ColorModel KGray/Black Only Grayscale: "<</cupsColorSpace 1/cupsBitsPerColor 8/cupsRowStep 2>>setpagedevice"
/etc/cups/ppd/HP_Officejet_6100.ppd:*CloseUI: *ColorModel

Thanks,

John

John_Brass · 11-16-2019, 04:31 PM

Quote:

Originally Posted by allend

For the Brother printer, it may be that the OP has installed a 64-bit version Mint 18, but has not installed the required ia32-libs, as specified in Pre-required Procedure (5) here.

Well, it might be. Unfortunately I do not remember all steps I did during the installation, I did not note them and it is possible I did not follow the same procedure when installing the drivers on the Laptop. It was a half year later when I installed on the Desktop. In both cases I simply followed the instructions I found on the net.

On the other hand the HP printer did not require to install external drivers, it was configured by the software included in Mint 18.3, in both cases.

Thanks,

John

ferrari · 11-16-2019, 06:36 PM

The PPD info confirms the filters that I would expect to be configured for the Brother and HP printers...

Code:

/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*cupsFilter:    "application/vnd.cups-postscript 0 brother_lpdwrapper_HLL2340D"
/etc/cups/ppd/Brother_HL-L2340D_series.ppd.O:*cupsFilter:    "application/vnd.cups-pdf 0 brother_lpdwrapper_HLL2340D"

Code:

/etc/cups/ppd/HP_Officejet_6100.ppd:*cupsFilter: "application/vnd.cups-raster 0 hpcups"