[SOLVED] Linux Mint 16 Cinnamon 64 bit on Asus Vanguard B85: no USB keyboard and mouse

gewe · 02-15-2014, 12:38 PM

Hello,

I installed Linux Mint 16 Cinnamon 64 bit, on a new system, based on an Asus Vanguard B85 Haswell board, with a Core i7 4770S.
The live USB boots normally, keyboard and mouse are working fine, and the installation on the Crucial M500 SSD finished without problems.
(BTW: I am posting this on the same system, booted from the live USB.)

The system boots off the SSD, shows the login screen, and then both keyboard and mouse are dead. The system itself seems to be running, because the clock keeps showing the correct time, and after some time the screensaver blanks the screen.

I tried several things (xHCI enabled/disabled in BIOS, VT-d enabled/disabled, with/without kernel parameter iommu=soft or iommu=on, plug mouse and keyboard in USB 2.0 port, in USB 3.0 port). All with the same result: keyboard and mouse are dead.

syslog shows the following for keyboard, mouse, and Wacom Intuos:

Code:

[    1.376272] usb 2-1.1: >new full-speed USB device number 3 using ehci_hcd
[    1.469177] usb 2-1.1: >New USB device found, idVendor=056a, idProduct=00b8
[    1.469179] usb 2-1.1: >New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    1.469181] usb 2-1.1: >Product: PTK-440
[    1.469182] usb 2-1.1: >Manufacturer: Tablet
[    1.540116] usb 2-1.2: >new high-speed USB device number 4 using ehci_hcd
[    1.867788] usb 2-1.4: >new low-speed USB device number 6 using ehci_hcd
[    1.973807] usb 2-1.4: >New USB device found, idVendor=046d, idProduct=c050
[    1.973809] usb 2-1.4: >New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    1.973811] usb 2-1.4: >Product: USB-PS/2 Optical Mouse
[    1.973812] usb 2-1.4: >Manufacturer: Logitech
[    2.239424] usb 2-1.3.1: >new low-speed USB device number 8 using ehci_hcd
[    2.345694] usb 2-1.3.1: >New USB device found, idVendor=045e, idProduct=001d
[    2.345696] usb 2-1.3.1: >New USB device strings: Mfr=0, Product=1, SerialNumber=0
[    2.345698] usb 2-1.3.1: >Product: Microsoft Natural Keyboard Pro

Kernel is reported as:

Code:

[    0.000000] Linux version 3.5.0-17-generic (buildd@allspice) (gcc version 4.7.2 (Ubuntu/Linaro 4.7.2-2ubuntu1) ) #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012 (Ubuntu 3.5.0-17.28-generic 3.5.5)
[    0.000000] Command line: BOOT_IMAGE=/vmlinuz-3.11.0-12-generic.efi.signed root=/dev/sda2 ro persistent quiet splash vt.handoff=7

What is going wrong?

Regards,

George

jefro · 02-15-2014, 02:54 PM

I'd think bad install.

Since live works great, I assume there is no issue with hardware and software.

If you leave the usb's unplugged during boot and you then plug them in they should be seen correctly.

Maybe a very slim chance the usb has some acpi power issue.

Does numlock light work during boot. Press it on and off during boot. See when it stops.

At this point I'd think about a new distro to test. Can't bork a new install.

thorkelljarl · 02-15-2014, 05:36 PM

Just to be sure...

Do you have all the BIOS settings for USB keyboard, mouse, legacy USB devices, and whatever else that looks good and useful, activated?

gewe · 02-16-2014, 02:28 AM

Jefro and Thorkelljarl, thanks for your replies.

When booting with keyboard and mouse unplugged, and then plugging them in a few seconds after the login screen came up, syslog shows:

Code:

[   10.078380] usb 2-1.3: >new full-speed USB device number 5 using ehci_hcd
[   10.170668] usb 2-1.3: >New USB device found, idVendor=045e, idProduct=001c
[   10.170671] usb 2-1.3: >New USB device strings: Mfr=0, Product=0, SerialNumber=0
[   10.170936] hub 2-1.3:1.0: >USB hub found
[   10.171156] hub 2-1.3:1.0: >3 ports detected
[   10.442025] usb 2-1.3.1: >new low-speed USB device number 6 using ehci_hcd
[   10.544309] usb 2-1.3.1: >New USB device found, idVendor=045e, idProduct=001d
[   10.544313] usb 2-1.3.1: >New USB device strings: Mfr=0, Product=1, SerialNumber=0
[   10.544315] usb 2-1.3.1: >Product: Microsoft Natural Keyboard Pro
[   15.193387] usb 2-1.4: >new low-speed USB device number 7 using ehci_hcd
[   15.291411] usb 2-1.4: >New USB device found, idVendor=046d, idProduct=c050
[   15.291414] usb 2-1.4: >New USB device strings: Mfr=1, Product=2, SerialNumber=0
[   15.291415] usb 2-1.4: >Product: USB-PS/2 Optical Mouse
[   15.291416] usb 2-1.4: >Manufacturer: Logitech

When disconnecting, this event is also logged. I tried just connecting the keyboard, and not the mouse. Same result.

The Alt-SysRq keys are also not working.

In the BIOS legacy USB devices are enabled.

When booting with the keyboard connected, about halfway pressing the numlock key stops toggling the light. Unfortunately even without "quiet splash" in the kernel parameters, the screen stays blank for about 7 seconds, and then the login screen is shown.

Yesterday I tried to install Ubuntu, but after a successfull install the reboot resulted in grub not finding files it needed.
Today I tried Fedora: no problem. Keyboard and mouse are functional. So it doesn't seem to be a hardware problem.

I just tried Linux Mint 15 Cinnamon 64 bit, and to my surprise this one is working!
Why doesn't it work in Linux Mint 16 Cinnamon 64 bit then? I have installed that about a dozen times the past days, everytime with the same result.

Unfortunately in the linux Mint forum I am getting no reply...

thorkelljarl · 02-16-2014, 04:59 AM

If you still want 16...

Could you have a poor copy of Mint 16? Did you use the Check Media function to test the burned copy and did it find no errors?

Might you try to download Mint 16 again as a torrent and burn it to see if that solves the problem.

gewe · 02-16-2014, 09:57 AM

I followed your advice, and downloaded Mint 16 again. After installation everything is working. Thanks for your help!