I am wondering if anyone else has had similar experiences to mine with Robolinux

Robolinux seems to me to not have the same attitude/approach to end user support as do just about every other distro I have experienced and requested guidance on a matter.

Two experiences of Robolinux in the past 12 months have now left me feeling that they don't share the same 'open source attitude' as do others in the Linux community.

Last year I built new PC's and looked to install Linux on my new 64bit UEFI systems. I installed a few (Mint, Ubuntu, Mageia, Zorin) without issue. Looked to install Robolinux - paid for the privilege - but it failed because it wouldn't work with UEFI. I e-Mailed support and enquired when would Robolinux be supporting UEFI without having to potentially mess with the system setup - mentioning those that I had installed without issue. The response was 'curt' to say the least .... along the lines of "well I suggest you use those then". No recognition that it was not possible at this time, or 'we are looking to include UEFI support soon/next release, etc..'

Second was today. I started the download - having paid - but had a network failure. Tried to download again, but could only get to it by going back through the 'pay portal'. This I did, and downloaded - fortunately only paid the minimum. The response this time was "That's why the ROSSF Membership webpage tells you that if you have a download issue Tech support is free"

Robolinux is not anything special, the VM & Wine is just as you can obtain for free elsewhere. The support is as I have already said 'curt' and not at all giving the impression of 'sorry you had an issue, how may we help'. Customer care (that is what I am having paid for what is free elsewhere) is dire. This is my second try of Robolinux, I may install it, I may not. But what is certain, it will be my last.

people should research before they install, let alone pay for it.
just recently someone else complained about robolinux on these forums.
and it's not only robolinux.
there's so many distros out there, you have to research before you decide.
the really good ones are few, have a thriving community, and are completely free.

I don't have an issue with paying, a lot of good work is done by the dev teams (and from the ones I have come across that do request donations, there is typically a free variant - not so with Robolinux) It is their reaction to users questions, and their 'high-handed' attitude. Robolinux does not reflect well on the wider Linux development community, and it's not as though they have developed it from the ground up, it is based upon others good works