Geeez, I've been working on this problem for a customer of mine during the past 3 days. So far I've got about 10 hours into this and I can't believe that I haven't found a solution yet. The customer wanted to switch from Windows7 to Linux because of the stability, security, fast updates, and free software that's available with Linux. They have years of computer experience, played around with Linux for a couple of days, and were totally blown away by my custom MX 18.3 setup. It's custom because I translated everything in perfect German, to include not just app names but also descriptors, with added custom help files, and much more. The MX 18 setup itself is pretty much stock, certainly nohing important removed from it.
What they didn't tell me until after they picked up their computer, is the fact that they have an Amazon Prime account where they watch movies on their computers. Right from the start, neither Chrome nor Firefox nor Vivaldi would allow my customer to play Amazon Prime movies.
We've tried 3 different user agents on two different browsers. We've tried each user agent with several different settings. Even made sure that reboots were done and browsers opened fresh after changing settings. Although the customer is able to log in to their Amazon Prime account ... followed by searching for and then selecting a movie to play ... the outcome is always the same.
An error appears on the browser page, this video is not available. During the playback of the Video problems were detected, blah blah blah. There's also a help link for video issues, directly on the Amazon Prime movie page, but that's completely useless. It pretty much just says that any other tabs should be closed, to make sure there's no other potential interference.
Slowly but surely I'm losing my mind here.
My customer never had problems logging into and watching movies on Amazon Prime
with Windows 7 and Internet Exploder. Why is this such a mind-boggling problem with MX Linux and the latest 2019 browsers? You'd think that in this day and age such a problem shouldn't even exist anymore?
And yes, the latest codecs were installed via MX Tools as well.
I told my customer that if I don't find an understandable solution during the next 48 hours or so, that I may have to switch them back to Windows 10 instead since Windows 7 is not a viable option anymore. It's the last thing in the world that I want to do, because the customer is simply blown away by the performance with MX Linux ... which they'll never get out of Windows 10.
Anyone out there who knows how to fix this ???
User agent add-ons did not work on Chrome or Firefox.
.
